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concerts performances stand-up cabarets for children festivals
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Contact form
( select a message subject from the list below )
Willingness to establish cooperation with KupBilecik
( check out the answers to the most frequently asked questions below )
If you are an organizer, register a new organizer account by clicking here.
If you are the owner of a website, create an account by clicking here.
If you still have any questions, please write to us and we will try to help.
Request to extend the validity period of the reservation
( check out the answers to the most frequently asked questions below )
To extend the reservation validity period, log in to the customer panel.
We can also extend this deadline for you - write to us providing your order number.
The validity period of the reservation can only be extended by a maximum of 3 days.
Error making online payment
( check out the answers to the most frequently asked questions below )
If an error occurred during payment, wait a few minutes and try again.
Check whether your bank is currently experiencing a technical break which is beyond our control.
You can always repeat the payment by clicking the payment link sent to you by e-mail.
Tickets missing or error opening
( check out the answers to the most frequently asked questions below )
If, despite payment, you have not received your tickets, please check your SPAM folder.
Depending on your mailbox configuration, you should also look for them in the "Offers", "Notifications" or "Other" tabs.
Tickets missing or error opening
If you still do not have your tickets, you can generate a copy by clicking here.
Tickets sent by post or courier may take a few days to arrive.
Request for an invoice for tickets
( check out the answers to the most frequently asked questions below )
A request for a VAT invoice must be submitted when placing the order.
Pursuant to Art. 106i section 1 of the VAT Act, the invoice is issued no later than the 15th day of the month following the month in which the tickets were purchased. We are unable to issue an invoice for an order older than the one described above!
Ticket refund or exchange
( check out the answers to the most frequently asked questions below )
KupBilecik is not the organizer of any of the events available on the website.
KupBilecik has no influence on any decisions related to events.
Tickets can be returned only in the event of cancellation of the event.
Refunds or transferring funds to another order must be requested by clicking here.
In other cases, refunds are not accepted!
Complaint or complaint against the organizer
( check out the answers to the most frequently asked questions below )
If there are any issues caused by the organizer or ticket seller, please submit a complaint. When submitting a complaint, describe the disputed situation carefully and attach evidence confirming the problem. Complaints can be submitted via the form on the website or by e-mail to: [email protected]. Complaints are reviewed individually, in the order in which they are received, within 14 days of receipt.
Another issue not mentioned above
( check out the answers to the most frequently asked questions below )
Before sending us a message, make sure that the problem has not been solved in the previous list.
If not, write to us and we will try to answer as soon as possible!
Message subject:
( ... )
Telephone no: +48 609 622 195
Mailing address:
ul. Własna 6, 75-377 Koszalin
Tax Identification Number: 6692543084
REGON number: 369236917
KRS number: 0000713091
Facebook: @KupBilecik
Instagram: @kupbilecik
TikTok: @kupbilecik
Bank account number (IBAN):
PL 26 1050 1559 1000 0090 3146 2980
Swift / BIC: INGBPLPW
Yes, you can contact KupBilecik by phone on weekdays at: +48 609 622 195.
It depends on the event. If there is enough time before the event and tickets do not have to be paid immediately, it is probably possible to extend the validity of the reservation. Just log in to your customer panel and select the appropriate option in the "reservations" tab.
Yes, you can request an invoice for your tickets. This option is available at the time of purchase or you can contact customer service after your purchase. Remember, however, that the time allowed for issuing an invoice is limited by law and if you contact us too late, we may no longer be able to issue it.
In most cases, tickets can be displayed e.g. directly on your phone, but for your safety we recommend printing them to be sure that there will be no problems with reading them at the entrance.
Check every folder in your mailbox, including Spam and Notifications. If your payment was successful and you still have not received your tickets, you can also generate them via this link.
It depends. Tickets ordered in traditional paper form cannot be duplicated. For electronic tickets, you can generate copies via this link.
Electronic tickets delivered to your e-mail box are sent in a PDF file - to open them, you must use a program that supports such files (e.g. Adobe Reader).
If your reservation has been deleted because it has expired, place a new one (without paying for it) and contact us by e-mail, attaching a transfer confirmation with a request to transfer the funds to a new order.
The possibility of returning or rebooking tickets is only available if the event is canceled or postponed - otherwise it is impossible.
If the event has been canceled or postponed, you can report the refund on the website in the "ticket return" tab, providing the appropriate data.
It depends on the event, send your question to us by e-mail and remember to include the name and date of the event you are interested in in the message. We will check it and let you know.
Write us an e-mail giving the name and date of the event you are interested in. We will accept your reservations by e-mail or send you further instructions.
No, only one voucher can be used for one order.
Write us an e-mail asking for a new voucher for the remaining amount. Just remember to provide your voucher number.
You can request deletion of a customer account or an organizer account through the account deletion form. A customer account can also be deleted from the customer panel, and an organizer account can be reported from the organizer app.