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Account deletion

Request deletion of your account and data

After you submit the request we will confirm it with you and delete the account together with contact details, preferences and notifications within 30 days. Billing records and invoices are kept for the period required by law. Deleting the account means losing access to purchased tickets.
Sign in to submit a request
We accept requests from a signed-in account so that nobody can request deletion of someone else’s. If you do not remember your password, write to us using the contact form.
Customer sign-in Organizer sign-in Contact form
The quickest way is to do it yourself: sign in to the customer panel and delete the account in its settings. The form on this page is a fallback if you would rather we did it for you.
Only the account owner can submit the request - from this form or from the organizer app. A sub-user cannot delete the company account; if they are leaving the team, the owner revokes their access in the account settings.
The request goes to our support team - the account is not deleted automatically. We will confirm it with you, and for an organizer account the account manager receives a copy as well. Deletion follows within 30 days of confirmation.
We delete the account together with contact details, preferences and notifications. We keep billing data and invoices for the period required by law - we no longer need your account for that.
Yes. Once the account is deleted you can no longer download your order history or tickets from it. If you hold tickets for upcoming events, download and save them before submitting the request.
Yes, as long as the account has not been deleted yet - write to us through the contact form. Once the account is gone, it cannot be restored.
Write to us through the contact form from the e-mail address linked to the account. We accept requests from a signed-in session so that nobody can request deletion of an account that is not theirs.